Permanent Support

 

 

 

A tailor-made and proactive user support service that offers:

 

- An online banking FAQ type in which doubtful users can find useful answers with:

 

- Access to a shared knowledge base.

 

- Remote assistance to help users when possible. (Hotline, Chat)

 

- On-site assistance, within controlled deadlines. The appropriate loan of equipment.

 

- A regular visit to check the integrity of the user stations and system.

 

- The best advice throughout the year in terms of preventing risks and breakdowns for users.

 

All of these elements are constantly personalized and adjusted according to your system and your needs.

 

Our IT assistance service also includes innovative proposals :

 

- Super referent user system with regular coaching

 

- Replacement buffer material system available

 

- Updating and standardizing system documentation.

 

 

 

 

 

 

 

On demand Intervention

One-off intervention

STANDARDIZED intervention

 

A computer that shuts down, a breakdown in the office on the other side of the company at the same time?

 

The assistance management tool implemented in your company is a rational tool.

 

Classically based on a ticket system following FiFo (First in First Out) type methods and classification of the level of emergency and breakdown typology, it provides the guarantee of a structured intervention service, quality reporting, a photograph of the precise computer efficience...

 

This logical structuring is essential.

 

However, we all also know that modern business requires, beyond flawless organization, increased operating flexibility.

 

Why blocking a user in 3rd ticket position when all they need is a repaired mouse, a problem solved in two minutes...

 

This anecdote will reflect the assistance policy puted in place: rigor but also flexibility, why not a self-repair system for the most basic cases... (Mouse lockers available... etc.).

 

 

 

Principle of the “STANDARDIZED BUFFER PARK”

 

 

Computer problems among users can be caused by multiple sources.

 

Indeed, the equipment is used in an extremely versatile manner and in such diverse areas of action that the diagnosis for the user is often complicated and the need for a technical worker is real.

 

Depending on the functions of the users, the configurations and the disparity of the tools provides a heterogeneous software park.

 

The company's micro fleet is systematically rationalized by implementing a policy of standardized tools.

 

The example of computers ready to be all configured and equipped identically and which make it possible to supplant each other,

 

The example of tools with easy access to data media in order to be able to quickly transfer them from one workstation to another so as not to immobilize the user (outside the network and cloud framework),

 

The example of an identical software "pack" offer on all same typology workstations in the same unit in order to facilitate interventions and the loan of a "buffer" tool.

 

So many examples of organizational chains that will be standardized and structured.

 

Each with updated and documented procedure...

 

 

 

 

Software Optimization

 

 

 

Is our system becoming slow, displaying “space full” type error messages, bugs regularly?

 

A complete revision and optimization intervention for our software is constantly offered:

 

- Checking spaces (SSD, HDD, ...)

 

- Verification of records

 

- Software verification

 

- Checking drivers / Drivers

 

- Checking settings

 

- System check

 

- Checking for updates

 

- Restoration of software integrity

 

 

Management tool for IT Assistant

 

- All service methods and interventions are standardized and documented

 

- Reporting tools in place

Hardware Optimization

 

 

 

Does our system often heat up, have bugs, sudden interruptions in operation, are the fans noisy?

 

 

After Standardization by our IT department, this will be behind you:

 

 

- Deep cleaning/dusting.

 

- Tests of different components via dedicated professional interface.

 

- Connection and cable testing.

 

- Checking system settings, drivers.

 

- Quote for replacement of possibly defective parts.

 

- the new deliverable workstations will all be optimized before installation.

 

- Old workstations already in place will be included in a verification program.

Resource Optimization

processor / PC / Server

 

 

Regularly in a PC / Server environment, the management of system resources, i.e. the way in which the operating system manages the computer components, is "default" management.

 

In cases where this “default” management is not suitable or is not optimal, it may be intelligent to reach expert system parameters in order to adapt this management and optimize it according to:

 

- the hardware itself: an overused processor goes into terminal throttling quickly and does not give the best of itself, conversely an underused processor...

 

- your needs and your developments: maximum power (not by pushing the elements to the limit but by finely configuring them so that they deliver "top of the curve" performance), maximum economy, etc.

 

After a regular check-up and ongoing assessment of your hardware as well as professional performance tests, our IT department optimizes the system according to needs.